FAQ for Special Chocolate Collection – Homesick Candles

FAQ for Special Chocolate Collection


SPECIAL VALENTINE'S DAY SHIPPING NOTICE

Valentine's Day Order Cut-Off Dates:

Shipping Method

Standard Shipping

2-day Shipping

Express Next Day

Processing Time

So sorry! The cut off date has passed for Valentine’s Day delivery using standard shipping.

1-2 business days

1-2 business days

Shipping Time

2-3 business days

1-2 business days

Cut Off Date

February 6

February 8

 


Guaranteed delivery on or before February 14, 2017 excludes the following addresses: Alaska, Hawaii, P.O. Boxes, APO/FPO and other U.S. Armed Forces addresses and rural areas.

Orders must be received by 11:59pm Eastern Standard Time on the listed cutoff dates for February 14 arrival. 

Q. Will my chocolate ship with my candle? This is a gift!

A. Yes! The chocolate will be included with your candle so both will arrive at the same time. As always, if you include a gift message, the price will be excluded from the packing invoice.

Q. I have food allergies, can I enjoy these chocolates?

A. All allergen questions should be directed to the local chocolate shop. We have included a link to each shop in the product description. Each store was very responsive and they can provide all ingredient and facility exposure information.

Q. Why doesn’t Georgia or say Nebraska have any local state chocolate offerings?

A. We wish we could have done this for the entire United States, but instead we had to focus on a select few states all around the country. This is a fun way to start introducing other products that bring back the nostalgic feeling of home. Plus, what says Happy Valentine’s Day better than a delicious box of local chocolates?

Q. When do these chocolates expire by?

A. Each brand has a different “best if consumed by” date. Please refer to the product description page for the different dates. We want you to enjoy the chocolate selection in its prime!

Q. I don’t want to buy a NJ candle, but I love the chocolates - can I buy them?

A. Yes!! The chocolates are available as stand alone purchase items - but pairing them with a candle makes the ultimate gift!

Q. Can I return my chocolates?

A. Due to the nature of food products, we cannot accept returns for Chocolates unless they arrive damaged. If you have a problem, we’re happy to help you solve it. Just email us at: help@homesickcandles.com

Q. My promo code does not seem to be working to apply a discount to my chocolate order?

A. So sorry, discount codes only apply to candles!